Compliments and Complaints

At Holden Financial Services, provided by Heartland Bank Limited, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.

For a compliment

Please get in touch with your usual point of contact or their manager. Alternatively you can email us at [email protected], or call us on 0800 55 30 30.

For a complaint

In the first instance, please get in touch with your usual point of contact at Holden Financial Services and we will make sure your complaint is investigated promptly. We will acknowledge your complaint within 5 business days and make sure your complaint is investigated properly.

Alternatively you can email us at [email protected], or call us on 0800 55 30 30 (or +649 927 9641 if calling from overseas) and ask to speak with our Customer Services Team.

If a solution can't be found or you are unsatisfied with the outcome, you can contact our approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge.  You can contact the Banking Ombudsman at:

Banking Ombudsman Scheme

Phone 0800 805 950 / +64 4 915 0400
Email [email protected]
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